Frequently Asked Questions (FAQ)
What's your wholesale ordering policy?
We sell wholesale only to verified health businesses and practitioners. You must supply a valid State Resale License number or Federal EIN (or whatever identification your country provides), as well as your full business name and address.
How are orders taken?
You may order via phone, email, or online.
What are the accepted modes of payment?
We accept Master Card, Visa, American Express, Discover, checks and Money Orders. If paying by credit card, you will be required to supply the 3- or 4- digit security code. When paying by check or money order, your order will be shipped once your payment clears our bank. In some cases this can take as long as 14 business days.
How is Shipping Handled
All United States orders are shipped by UPS Ground unless faster shipping is requested.
All P.O. box addresses will be shipped by USPS.
Most international orders are shipped by DHL. Mercola.com is not responsible for delayed time due to customs or customs fees and charges.
Please contact your local postal office or Customs Office regarding their regulations BEFORE an order is placed. We are a United States company and all orders are shipped from the USA. Any orders returned to Wholesale.Mercola.com will be refunded minus the shipping and handling fees as well as any other fees associated with the return.
Wholesale orders are subject to the same shipping policies as other orders. See Mercola.com shipping policies here.
Orders with weight restrictions will need to be called in. A prompt will appear when ordering online to notify you.
Orders being shipped to Canada are duty free. For Canadian orders, you will pay your Customs fees and province taxes during the checkout process. You'll know exactly how much it will cost before you complete the checkout process.
The province taxes for Canada are as follows:
Alberta – 5%
British Columbia – 12%
Saskatchewan – 10%
Manitoba – 13%
Ontario – 13%
Quebec – 14.975%
Newfoundland and Labrador – 13%
Nova Scotia – 15%
New Brunswick – 13%
Prince Edward Island – 14%
Northwest Territories – 5%
Nunaut – 5%
Yukon – 5%
Do you accept returns and refunds?
In most cases, wholesale items are not refundable except for manufacturer's defect. Wholesalers should have their own return policy. Wholesale.Mercola.com is not responsible for the wholesale customer's returns for any reason other than manufacturer's defect. Do not have customers contact Wholesale.Mercola.com directly. In some cases, Wholesale.Mercola.com will accept returns within 30 days from the wholesaler.
Call our Wholesale Department at (847) 252-4353 for all wholesale return inquiries. Merchandise must be unopened and in saleable condition. The wholesaler is responsible for shipping and handling fees of original purchase if not defective as well as return shipping. Items returned for any reason other than Wholesale.Mercola.com's error or manufacturer's defect will be charged a 20% restocking fee.
In cases of damage or manufacturer's defect to the product, please send photos to email@example.com for review. Do not return any damaged or defective item without return instructions or authorization. Wholesale.Mercola.com will inspect the photos and handle returns and refunds accordingly.
Do you drop ship?
We do not drop ship at this time.
Are we allowed to sell on Amazon?
No, we have one authorized seller for Amazon - Advantage Nutrition