Frequently Asked Questions (FAQ)
What's your wholesale ordering policy?
We sell wholesale only to verified health businesses and practitioners. You must supply a valid State Resale License number of Federal EIN (or whatever identification your country provides), as well as your full business name and address.
How are orders taken?
All wholesale orders are taken over the phone or email. All Illinois customers are required to fill out the CRT-61 certificate for tax purposes.
What are the accepted modes of payment?
We accept Master Card, Visa, American Express, and Discover. You will be required to supply the 3-digit security code on the back of your credit card or 4-digit security code on the front of your card, if ordering by credit card.
Is there special shipping for large orders?
All United States order will be shipped either by UPS or USPS. All P.O. addresses will ship via USPS within the United States.
International orders can be shipped either by UPS or USPS and we are not responsible for delayed time by customs or customs fees and charges. PLEASE contact your local postal office or Customs Office regarding their regulations BEFORE you order. We are a United States company and all orders are shipped from the USA. Any orders returned back to us will be refunded minus the shipping and handling fees as well as other fees associated with the return.
Wholesale orders are subject to the same shipping policies as other orders. Read more about Mercola.com shipping policies.
Do you accept returns and refunds?
In most cases, wholesale items are not refundable except for manufacturers defect. However, in some cases we will accept returns within 30 days. An RMA will need to be issued so, please contact the wholesale department for any wholesale return inquires. Merchandise must be unopened and in saleable condition and the customer is responsible for shipping and handling fees if not defective as well as returned shipping. Items returned for any reason other than our error or manufactures defect will be charged a 20% restocking fee. In some cases a store credit will or can be issued.
Do you drop ship?
We do not drop ship at this time.
Do you have an Affiliate Program?
We do not have an affiliate program at this time.