All returns must have a Return Authorization number (RMA).
This number can be obtained by contacting Customer Service.
Customer Returns / Refund Policy
Products can be returned if unused or unopened within 30 days of purchase. Refunds are given using the original form of payment. Shipping and return shipping is not included.
The return policy for each product is listed on the product sales page which can be found at http://products.mercola.com
Please note that some products are subject to a restocking fee as well. See the Restocking Fees & Return Shipping Cost section for complete details.
It is strongly suggested that Customers purchase insurance on the return shipment. If the package is damaged during the shipping process, the return will not be accepted.
It is also suggested Customers get tracking and shipping confirmation when returning a product to ensure Mercola.com receives the package. Mercola.com is not responsible for packages lost during the shipping process.
Returns may be rejected on individual circumstances.
The 30-Day Limited Warranty
In order to get a full refund (original shipping or return shipping is not included), the product must be returned in its original packaging and in new, unused condition within 30 days.
If there is any sign of usage, including hair, dirt, and other debris, the return will not be accepted for any type of refund or store credit. Please note that all returns are carefully inspected by the Returns Department.
Used bedding and clothing products are not eligible for store credit. Original shipping or return shipping is not included.
Items received beyond the eligibility date will be discarded and credit will not be issued.
For any rejected return, the Customer is responsible for return shipping cost if the Customer would like the product returned.
Our warehouse only holds on to rejected returns for 30 days. Items that are not requested to be returned to the Customer within 30 days will be discarded and credit will not be issued.
Product Return Details
The charts below give a breakdown of the return policies based on product category.
WHAT GUARANTEE APPLIES TO EACH PRODUCT?
| PRODUCT |
Guarantee Type |
| Personal Care & Skin (Details)
|
Lifetime 100% Satisfaction |
| Supplements & Food Products (Details)
|
Lifetime 100% Satisfaction |
| Household Products & Small Electronics (Details)
|
30-Day 100% Satisfaction |
| Fitness Gear & Accessories (Details)
|
30-Day Limited Warranty |
| Pet Toys (Details)
|
30-Day Limited Warranty |
| Clothing & Linens (Details)
|
30-Day Limited Warranty |
| Whole House Water Filtration Systems (Details)
|
30-Day Limited Warranty |
| Library Items (Details)
|
30-Day Limited Warranty |
| Vision Fitness Bikes and Ellipticals |
30-Day Limited Warranty |
| Vitality Sauna Systems |
30-Day Limited Warranty |
WHEN CAN PRODUCTS BE RETURNED?***
Unless otherwise stated, all products can be returned within 30 days if unopened or unused.
| PRODUCT |
Product may be returned
after 30 days |
Product may be returned
if open or used |
| Personal Care & Skin (Details)
|
yes* |
yes* |
| Supplements & Food Products (Details)
|
yes* |
yes* |
| Household Products & Small Electronics (Details)
|
no |
yes |
| Fitness Gear & Accessories (Details)
|
no |
no |
| Pet Toys (Details)
|
no |
no |
| Clothing & Linens (Details)
|
no |
no |
| Whole House Water Filtration Systems (Details)
|
no |
no |
| Library Items (Details)
|
no |
no |
| Vision Fitness Bikes and Ellipticals |
no |
no |
| Vitality Sauna Systems |
no |
no |
*At least 1/2 of the product must be remaining in the container in order to qualify for a refund
***Customer is responsible for return shipping cost
WHEN DOES A RETURN QUALIFY FOR A REFUND / STORE CREDIT?***
| PRODUCT |
Refunded back to
Original Form of Pmt |
Refunded as
Store Credit |
If UNOPENED / UNUSED
< 30 Days |
If OPEN / UNOPENED
> 30 Days |
If OPEN / USED
< 30 Days |
| Personal Care & Skin (Details)
|
yes |
yes* |
yes* |
| Supplements & Food Products (Details)
|
yes |
yes* |
yes* |
| Household Products & Small Electronics (Details)
|
yes |
no |
yes |
| Fitness Gear & Accessories (Details)
|
yes |
no |
no |
| Pet Toys (Details)
|
yes |
no |
no |
| Clothing & Linens (Details)
|
yes |
no |
no |
| Whole House Water Filtration Systems (Details)
|
yes |
no |
no |
| Library Items (Details)
|
yes |
no |
no |
| Vision Fitness Bikes and Ellipticals |
yes |
no |
no |
| Vitality Sauna Systems |
yes† |
no |
no |
*At least 1/2 of the product must be remaining in the container in order to qualify for a refund
***Customer is responsible for return shipping cost
† Some restrictions apply. Reference product sales page for complete terms.
RESTOCKING FEES & RETURN SHIPPING COST***
| PRODUCT |
Restocking Fee |
Return Shipping Fee |
| Vision Fitness Bikes & Ellipticals (unopened) |
15% |
$ 150.00 |
| Vision Fitness Bikes & Ellipticals (opened) |
15% |
$ 250.00 |
| All PowerPlate units |
20% |
$ 250.00 |
| All Stand-up Tanning Beds |
15% |
**TBD |
| All Vitality Tanning Beds |
15% |
$ 450.00 |
| All Vitality Saunas |
15% |
$ 450.00 |
| Pure & Clear Air Purifier |
15% |
**TBD |
| Whole House Water Filtration Systems |
15% |
**TBD |
**TBD based on shipping location. Please contact customer service for more information.
***Customer is responsible for return shipping cost
HOW REFUNDS ARE ISSUED
| When paid by… |
Refund will go to… |
Process Completed in Approximately… |
| Credit Card |
Credit Card |
5-10 Business days** |
| Check or Money Order |
Check |
Up to 15 Business days** |
| Mercola.com Gift Card* |
Store Credit |
5-10 Business days** |
| Credit Card and Gift Card |
Store Credit |
5-10 Business days** |
| Promotional Certificate |
No Refund Issued |
N/A |
*If a Mercola.com Gift Card is being used to pay for all or part of an item being returned, that amount of the refund will be credited to your account for use on a future purchase. Mercola.com Gift Cards are not returnable or refundable for cash except in states where required by law. Please make certain you save your Mercola.com Gift Card email.
**These are approximate dates and start after your return has been checked in by our fulfillment center.