All returns must have a Return Authorization number (RMA).
This number can be obtained by contacting Customer Service.
Mercola.com reserves the right to deny any return.
Customer Returns and Refund Policies
Do you have questions about a product's return policy or need to return an item?
The following section will provide you with easy navigation to all of our Return and Refund Policy details.
| Return Details |
Return Policies |
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How to Initiate a Return
To initiate a return, please Contact our Customer Service Department directly so that a Return Authorization Number (RMA) can be created. Refunds are returned back to the original form of payment. Shipping and return shipping charges are not refunded or issued back as a store credit.
The return policy for each product is listed on the product sales page which can be found at http://products.mercola.com
Please note that some products are subject to a restocking fee as well. See the Restocking Fees & Return Shipping Cost section for complete details.
It is strongly suggested that Customers purchase insurance on the return shipment. If the package is damaged during the shipping process, the return will not be accepted.
It is also suggested Customers get tracking and shipping confirmation when returning a product to ensure Mercola.com receives the package. Mercola.com is not responsible for packages lost during the shipping process.
Mercola.com Customer Service reserves the right to decline a return if the terms and conditions stated in the following return guarantees have not been met.
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Changing or Cancelling Your Order
Our system is set up to get your products to you as quickly as possible, so you cannot cancel an order. However, Autoship Subscriptions may be cancelled at any time by contacting Customer Service.
If you receive an email notifying you that one or more items in your order is on backorder, you can cancel any of the items that are on backorder.
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Product Return Details
The charts below give a breakdown of the return policies based on product category.
WHAT GUARANTEE APPLIES TO EACH PRODUCT?
| PRODUCT |
Guarantee Type |
(Details)
Personal Care & Skin |
Lifetime Satisfaction Guarantee |
(Details)
Supplements & Whey Proteins |
Lifetime Satisfaction Guarantee |
|
|
30-Day Satisfaction Guarantee |
(Details)
Household Products & Small Electronics |
30-Day Satisfaction Guarantee |
| Power Plates |
30-Day Guarantee |
| Tanning Beds |
30-Day Guarantee |
| Vision Fitness Bikes and Ellipticals |
30-Day Guarantee |
| Vitality Sauna Systems |
30-Day Guarantee |
| Whole House Water Filtration Systems |
30-Day Guarantee |
| Vitamin D Testing Kit |
30-Day Unopened Return Protection |
| Earthing Universal Mat With Cover |
30-Day Unopened Return Protection |
(Details)
Fitness Gear & Accessories |
30-Day Unopened Return Protection |
|
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30-Day Unopened Return Protection |
(Details)
Clothing & Linens |
30-Day Unopened Return Protection |
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30-Day Unopened Return Protection |
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10-Day Digital Media Guarantee |
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WHEN CAN PRODUCTS BE RETURNED?***
Unless otherwise stated, all products can be returned within 30 days if unopened or unused.
| PRODUCT |
Product may be returned
after 30 days |
Product may be returned
if opened or used |
(Details)
Personal Care & Skin |
Yes* |
Yes* |
(Details)
Supplements & Whey Proteins |
Yes* |
Yes* |
|
|
No |
Yes |
(Details)
Household Products & Small Electronics |
No |
Yes |
| PowerPlates |
No |
Yes |
| Tanning Beds |
No |
Yes |
| Vision Fitness Bikes and Ellipticals |
No |
Yes |
| Vitality Sauna Systems |
No |
Yes |
| Whole House Water Filtration Systems |
No |
Yes |
| Vitamin D Testing Kit |
No |
No |
| Earthing Universal Mat With Cover |
No |
No |
(Details)
Fitness Gear & Accessories |
No |
No |
|
|
No |
No |
(Details)
Clothing & Linens |
No |
No |
|
|
No |
No |
*At least 1/2 of the product must be remaining in the container in order to qualify for a refund
***Customer is responsible for return shipping cost
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WHEN DOES A RETURN QUALIFY FOR A REFUND or STORE CREDIT?***
| PRODUCT |
Refunded back to
Original Form of Payment |
Refunded as
Store Credit |
If UNOPENED or UNUSED
< 30 Days |
If USED or UNOPENED
> 30 Days |
If USED or OPENED
< 30 Days |
(Details)
Personal Care & Skin |
Yes |
Yes* |
Yes* |
(Details)
Supplements & Whey Proteins |
Yes |
Yes* |
Yes* |
|
|
Yes |
No |
Yes* |
(Details)
Household Products & Small Electronics |
Yes |
No |
Yes |
| PowerPlates |
Yes |
No |
Yes |
| Tanning Beds |
Yes |
No |
Yes |
| Vision Fitness Bikes and Ellipticals |
Yes |
No |
Yes |
| Vitality Sauna Systems |
Yes |
No |
Yes |
| Whole House Water Filtration Systems |
Yes |
No |
Yes |
(Details)
Fitness Gear & Accessories |
Yes |
No |
No |
|
|
Yes |
No |
No |
(Details)
Clothing & Linens |
Yes |
No |
No |
|
|
Yes |
No |
No |
*At least 1/2 of the product must be remaining in the container in order to qualify for a refund
***Customer is responsible for return shipping cost
† Some restrictions apply. Reference product sales page for complete terms.
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HOW REFUNDS ARE ISSUED
| When paid by… |
Refund will go to… |
Process Completed in Approximately… |
| Credit Card |
Credit Card |
5-10 Business days** |
| Check or Money Order |
Check |
Up to 15 Business days** |
| Mercola.com Gift Card* |
Store Credit |
5-10 Business days** |
| Credit Card and Gift Card |
Store Credit |
5-10 Business days** |
| Promotional Certificate |
No Refund Issued |
N/A |
*If a Mercola.com Gift Card is being used to pay for all or part of an item being returned, that amount of the refund will be credited to your account for use on a future purchase. Mercola.com Gift Cards are not returnable or refundable for cash except in states where required by law. Please make certain you save your Mercola.com Gift Card email.
**These are approximate dates and start after your return has been checked in by our fulfillment center.
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RESTOCKING FEES & RETURN SHIPPING COST***
| PRODUCT |
Restocking Fee |
Return Shipping Fee |
| Vision Fitness Bikes & Ellipticals (unopened) |
15% |
$ 150.00 |
| Vision Fitness Bikes & Ellipticals (opened) |
15% |
$ 250.00 |
| All PowerPlate units |
20% |
$ 250.00 |
| All Stand-up Tanning Beds |
15% |
**TBD |
| All Vitality Tanning Beds |
15% |
$ 450.00 |
| All Vitality Saunas |
20% |
$ 450.00 |
| Pure & Clear Air Purifier |
15% |
**TBD |
| Whole House Water Filtration Systems |
15% |
**TBD |
**TBD based on shipping location. Please contact customer service for more information.
***Customer is responsible for return shipping cost
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Return Policies
Lifetime Satisfaction Guarantee
To receive a full refund* (less shipping charges), items must be returned within 60 days, in their original packaging and have at least half of the product remaining. Products returned after 60 days that have at least half of the product remaining will receive store credit (less shipping charges).
- If returning a multi-pack of supplements or whey protein, only 1 package of the same product may be opened.
- If you purchase a variety pack of supplements or whey protein, you can open one package of any single product and still get store credit as long as half of each unique product is still present.
- All returns are carefully inspected by the Returns Department before any refund or store credit will be issued.
- Any returned item(s) rejected by our Returns Department may be claimed by the Customer. The Customer is responsible for return shipping costs.
- Rejected returns are held for 14 days. Items that are not requested to be returned to the Customer within 14 days will be discarded.
*Refunds will be issued back to the original form of payment.
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30-Day Satisfaction Guarantee
In order to receive store credit (less shipping charges), the product must be returned within 30 days. To get a refund (less shipping charges), the product must be returned unopened and unused within 30 days. Your refund will be in the same form as the original purchase.
- You will receive store credit for opened or used items received within 30 days.
- Customer must contact Customer Service before initiating a return for Organic Beef or Chicken.
- Opened Organic Beef or Chicken orders may be returned for store credit as long as at least half of the product is returned back within 30 days.
- All returns are carefully inspected by the Returns Department before a refund or store credit is issued.
- Any returned item(s) rejected by our Returns Department may be claimed by the Customer. The Customer is responsible for return shipping costs.
- Rejected returns are held for 14 days. Items that are not requested to be returned to the Customer within 14 days will be discarded.
- All returns of Organic Beef or Chicken will be discarded
*Refunds will be issued back to the original form of payment.
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30-Day Guarantee
To receive a refund* (less shipping charges and restocking fee), the product must be returned within 30 days.
- The customer is responsible for all return shipping charges.
- All returns are carefully inspected by the Returns Department before a refund is issued.
- All items are subject to the restocking fees indicated here.
- The final refund amount will be determined based upon the return inspection… For example, damages to the product could result in a deduction.
- Any returned item(s) rejected by our Returns Department may be claimed by the Customer. The Customer is responsible for return shipping costs. Please contact Customer Service directly to set this up by calling (877) 985 -2695 (U.S.) or (847)252-4355 (International).
- Rejected returns are held for 14 days. Items that are not requested to be returned to the Customer within 14 days will be discarded.
*Refunds will be issued back to the original form of payment.
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30-Day Unopened Return Protection
In order to get a full refund* (less shipping charges), the product must be returned unopened within 30 days.
- If there is any sign that the product has been opened or any sign of usage, including hair, dirt, or other debris, the return will not be accepted for a refund or store credit. Please note that all returns are carefully inspected by the Returns Department before a refund is issued.
- Organic Clothing returns or refunds will not be accepted if any tags are removed.
- Original shipping or return shipping is not included.
- Items received beyond the eligibility date of 30 days will be discarded and a refund will not be issued.
- Any returned item(s) rejected by our Returns Department may be claimed by the Customer. The Customer is responsible for return shipping costs. Please contact Customer Service directly to set this up by calling (877) 985 -2695 (U.S.) or (847)252-4355 (International).
- Rejected returns are only held for 14 days. Items that are not requested to be returned to the Customer within 14 days will be discarded.
*Refunds will be issued back to the original form of payment.
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10-Day Digital Media Guarantee
In order to receive store credit; you must contact Customer Service within 10 days.
- All refunds for Digital Media Files will only be issued as store credit.
- The Customer Service Department has the right to reject any return for Digital Media Products.