Mercola.com Low Price Guarantee

Customer Returns and Refund Policies

Do you have questions about a product's return policy or need to return an item?

The following section will provide you with easy navigation to all of our Return and Refund Policy details.

How to Initiate a Return

To initiate a return, contact customer service.

Please note: all returns require an RMA number.

An RMA number will be provided to you by one of our expert CSR return specialists.

To initiate a return, please Contact our Customer Service Department directly so that a Return Authorization Number (RMA) can be created. Refunds are returned back to the original form of payment. Shipping and return shipping charges are not refunded or issued back as a store credit.

The return policy for each product is listed on the product sales page which can be found at http://products.mercola.com

Please note that some products are subject to a restocking fee as well. See the Restocking Fees & Return Shipping Cost section for complete details.

It is strongly suggested that Customers purchase insurance on the return shipment. If the package is damaged during the shipping process, the return will not be accepted.

It is also suggested Customers get tracking and shipping confirmation when returning a product to ensure Mercola.com receives the package. Mercola.com is not responsible for packages lost during the shipping process.

Mercola.com Customer Service reserves the right to decline a return if the terms and conditions stated in the following return guarantees have not been met.

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Changing or Cancelling Your Order

Our system is set up to get your products to you as quickly as possible, so you cannot cancel an order. However, Autoship Subscriptions may be cancelled at any time by contacting Customer Service.

If you receive an email notifying you that one or more items in your order is on backorder, you can cancel any of the items that are on backorder.

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Product Return Details

The charts below give a breakdown of the return policies based on product category.

WHAT GUARANTEE APPLIES TO EACH PRODUCT?

PRODUCT Guarantee Type
(Details)

Personal Care & Skin Includes:

For People:
» Mercola Healthy Skincare
» Dental Care
» Hair Care
» Feminine Care
» Baby Care
» Sunblock & Tanning Oil
» Bug Spray
For Pets:
» Flea & Tick Spray
» Grooming Products
Personal Care & Skin
Lifetime Satisfaction Guarantee
(Details)

Supplements & Whey Proteins Include:

For People:
» Natural Health Supplements
» Whey Protein Powders
» Teas
For Pets:
» Pet Supplements
» Dental Bones
» Dog Treats
Supplements & Whey Proteins
Lifetime Satisfaction Guarantee
(Details)

Food Products Include:

» Organic Beef
» Organic Chicken
Food Products
30-Day Satisfaction Guarantee
(Details)

Household Products & Small Electronics Include:

» Drinking & Shower Filters
» Cookware Products
» Eyeport System
» Sun Alarm Clock
» Aroma Turbo Oven
» Omega Juicers
» Himalayan Salt Lamps
» Massage Tools
» Light Bulbs
» BlueTube Headsets
» Ferrite Beads
» Bidet
» Air Purifier
» Household Cleaning Supplies
» Sleep Masks
Household Products & Small Electronics
30-Day Satisfaction Guarantee
Power Plates 30-Day Guarantee
Tanning Beds 30-Day Guarantee
Vision Fitness Bikes and Ellipticals 30-Day Guarantee
Vitality Sauna Systems 30-Day Guarantee
Whole House Water Filtration Systems 30-Day Guarantee
Vitamin D Testing Kit 30-Day Unopened Return Protection
Earthing Universal Mat With Cover 30-Day Unopened Return Protection
(Details)

Fitness Gear & Accessories Include:

» Kathy Smith Products
» Yoga Mat & Bag
» Blender Bottles
» Water Bottles
» Hot & Cold Packs
» Heart Rate Monitor
Fitness Gear & Accessories
30-Day Unopened Return Protection
(Details)

Pet Toys Include:

» Clever K9 Treat-Release Toys
Pet Toys
30-Day Unopened Return Protection
(Details)

Clothing & Linens Include:

» Organic Clothing
» 100% American Wool Bedding
Clothing & Linens
30-Day Unopened Return Protection
(Details)

Library Items Include:

» All DVDs, CDs, and Books
Library Items
30-Day Unopened Return Protection
(Details)

Digital Media Include:

» All MP3s 
Digital Media
10-Day Digital Media Guarantee

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WHEN CAN PRODUCTS BE RETURNED?***
Unless otherwise stated, all products can be returned within 30 days if unopened or unused.

PRODUCT Product may be returned
after 30 days
Product may be returned
if opened or used
(Details)

Personal Care & Skin Includes:

For People:
» Mercola Healthy Skincare
» Dental Care
» Hair Care
» Feminine Care
» Baby Care
» Sunblock & Tanning Oil
» Bug Spray
For Pets:
» Flea & Tick Spray
» Grooming Products
Personal Care & Skin
Yes* Yes*
(Details)

Supplements & Whey Proteins Include:

For People:
» Natural Health Supplements
» Whey Protein Powders
» Teas
For Pets:
» Pet Supplements
» Dental Bones
» Dog Treats
Supplements & Whey Proteins
Yes* Yes*
(Details)

Food Products Include:

» Organic Beef
» Organic Chicken
Food Products
No Yes
(Details)

Household Products & Small Electronics Include:

» Drinking & Shower Filters
» Cookware Products
» Eyeport System
» Sun Alarm Clock
» Aroma Turbo Oven
» Omega Juicers
» Himalayan Salt Lamps
» Massage Tools
» Light Bulbs
» BlueTube Headsets
» Ferrite Beads
» Bidet
» Air Purifier
» Household Cleaning Supplies
» Sleep Masks
Household Products & Small Electronics
No Yes
PowerPlates No Yes
Tanning Beds No Yes
Vision Fitness Bikes and Ellipticals No Yes
Vitality Sauna Systems No Yes
Whole House Water Filtration Systems No Yes
Vitamin D Testing Kit No No
Earthing Universal Mat With Cover No No
(Details)

Fitness Gear & Accessories Include:

» Kathy Smith Products
» Yoga Mat & Bag
» Blender Bottles
» Water Bottles
» Hot & Cold Packs
» Heart Rate Monitor
Fitness Gear & Accessories
No No
(Details)

Pet Toys Include:

» Clever K9 Treat-Release Toys
Pet Toys
No No
(Details)

Clothing & Linens Include:

» Organic Clothing
» 100% American Wool Bedding
Clothing & Linens
No No
(Details)

Library Items Include:

» All DVDs, CDs, and Books
Library Items
No No

*At least 1/2 of the product must be remaining in the container in order to qualify for a refund
***Customer is responsible for return shipping cost

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WHEN DOES A RETURN QUALIFY FOR A REFUND or STORE CREDIT?***

PRODUCT Refunded back to
Original Form of Payment
Refunded as
Store Credit
If UNOPENED or UNUSED
< 30 Days
If USED or UNOPENED
> 30 Days
If USED or OPENED
< 30 Days
(Details)

Personal Care & Skin Includes:

For People:
» Mercola Healthy Skincare
» Dental Care
» Hair Care
» Feminine Care
» Baby Care
» Sunblock & Tanning Oil
» Bug Spray
For Pets:
» Flea & Tick Spray
» Grooming Products
Personal Care & Skin
Yes Yes* Yes*
(Details)

Supplements & Whey Proteins Include:

For People:
» Natural Health Supplements
» Whey Protein Powders
» Teas
For Pets:
» Pet Supplements
» Dental Bones
» Dog Treats
Supplements & Whey Proteins
Yes Yes* Yes*
(Details)

Food Products Include:

» Organic Beef
» Organic Chicken
Food Products
Yes No Yes*
(Details)

Household Products & Small Electronics Include:

» Drinking & Shower Filters
» Cookware Products
» Eyeport System
» Sun Alarm Clock
» Aroma Turbo Oven
» Omega Juicers
» Himalayan Salt Lamps
» Massage Tools
» Light Bulbs
» BlueTube Headsets
» Ferrite Beads
» Bidet
» Air Purifier
» Household Cleaning Supplies
» Sleep Masks
Household Products & Small Electronics
Yes No Yes
PowerPlates Yes No Yes
Tanning Beds Yes No Yes
Vision Fitness Bikes and Ellipticals Yes No Yes
Vitality Sauna Systems Yes No Yes
Whole House Water Filtration Systems Yes No Yes
(Details)

Fitness Gear & Accessories Include:

» Kathy Smith Products
» Yoga Mat & Bag
» Blender Bottles
» Water Bottles
» Hot & Cold Packs
» Heart Rate Monitor
Fitness Gear & Accessories
Yes No No
(Details)

Pet Toys Include:

» Clever K9 Treat-Release Toys
Pet Toys
Yes No No
(Details)

Clothing & Linens Include:

» Organic Clothing
» 100% American Wool Bedding
Clothing & Linens
Yes No No
(Details)

Library Items Include:

» All DVDs, CDs, and Books
Library Items
Yes No No

*At least 1/2 of the product must be remaining in the container in order to qualify for a refund
***Customer is responsible for return shipping cost
† Some restrictions apply. Reference product sales page for complete terms.

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HOW REFUNDS ARE ISSUED

When paid by… Refund will go to… Process Completed in Approximately…
Credit Card Credit Card 5-10 Business days**
Check or Money Order Check Up to 15 Business days**
Mercola.com Gift Card* Store Credit 5-10 Business days**
Credit Card and Gift Card Store Credit 5-10 Business days**
Promotional Certificate No Refund Issued N/A

*If a Mercola.com Gift Card is being used to pay for all or part of an item being returned, that amount of the refund will be credited to your account for use on a future purchase. Mercola.com Gift Cards are not returnable or refundable for cash except in states where required by law. Please make certain you save your Mercola.com Gift Card email.
**These are approximate dates and start after your return has been checked in by our fulfillment center.

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RESTOCKING FEES & RETURN SHIPPING COST***

PRODUCT Restocking Fee Return Shipping Fee
Vision Fitness Bikes & Ellipticals (unopened) 15% $ 150.00
Vision Fitness Bikes & Ellipticals (opened) 15% $ 250.00
All PowerPlate units 20% $ 250.00
All Stand-up Tanning Beds 15% **TBD
All Vitality Tanning Beds 15% $ 450.00
All Vitality Saunas 20% $ 450.00
Pure & Clear Air Purifier 15% **TBD
Whole House Water Filtration Systems 15% **TBD

**TBD based on shipping location. Please contact customer service for more information.
***Customer is responsible for return shipping cost

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Return Policies

Lifetime Satisfaction Guarantee

To receive a full refund* (less shipping charges), items must be returned within 60 days, in their original packaging and have at least half of the product remaining. Products returned after 60 days that have at least half of the product remaining will receive store credit (less shipping charges).

  • If returning a multi-pack of supplements or whey protein, only 1 package of the same product may be opened.
  • If you purchase a variety pack of supplements or whey protein, you can open one package of any single product and still get store credit as long as half of each unique product is still present.
  • All returns are carefully inspected by the Returns Department before any refund or store credit will be issued.
  • Any returned item(s) rejected by our Returns Department may be claimed by the Customer. The Customer is responsible for return shipping costs.
  • Rejected returns are held for 14 days. Items that are not requested to be returned to the Customer within 14 days will be discarded.

*Refunds will be issued back to the original form of payment.

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30-Day Satisfaction Guarantee

In order to receive store credit (less shipping charges), the product must be returned within 30 days. To get a refund (less shipping charges), the product must be returned unopened and unused within 30 days. Your refund will be in the same form as the original purchase.

  • You will receive store credit for opened or used items received within 30 days.
  • Customer must contact Customer Service before initiating a return for Organic Beef or Chicken.
  • Opened Organic Beef or Chicken orders may be returned for store credit as long as at least half of the product is returned back within 30 days.
  • All returns are carefully inspected by the Returns Department before a refund or store credit is issued.
  • Any returned item(s) rejected by our Returns Department may be claimed by the Customer. The Customer is responsible for return shipping costs.
  • Rejected returns are held for 14 days. Items that are not requested to be returned to the Customer within 14 days will be discarded.
  • All returns of Organic Beef or Chicken will be discarded

*Refunds will be issued back to the original form of payment.

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30-Day Guarantee

To receive a refund* (less shipping charges and restocking fee), the product must be returned within 30 days.

  • The customer is responsible for all return shipping charges.
  • All returns are carefully inspected by the Returns Department before a refund is issued.
  • All items are subject to the restocking fees indicated here.
  • The final refund amount will be determined based upon the return inspection… For example, damages to the product could result in a deduction.
  • Any returned item(s) rejected by our Returns Department may be claimed by the Customer. The Customer is responsible for return shipping costs. Please contact Customer Service directly to set this up by calling (877) 985 -2695 (U.S.) or (847)252-4355 (International).
  • Rejected returns are held for 14 days. Items that are not requested to be returned to the Customer within 14 days will be discarded.

*Refunds will be issued back to the original form of payment.

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30-Day Unopened Return Protection

In order to get a full refund* (less shipping charges), the product must be returned unopened within 30 days.

  • If there is any sign that the product has been opened or any sign of usage, including hair, dirt, or other debris, the return will not be accepted for a refund or store credit. Please note that all returns are carefully inspected by the Returns Department before a refund is issued.
  • Organic Clothing returns or refunds will not be accepted if any tags are removed.
  • Original shipping or return shipping is not included.
  • Items received beyond the eligibility date of 30 days will be discarded and a refund will not be issued.
  • Any returned item(s) rejected by our Returns Department may be claimed by the Customer. The Customer is responsible for return shipping costs. Please contact Customer Service directly to set this up by calling (877) 985 -2695 (U.S.) or (847)252-4355 (International).
  • Rejected returns are only held for 14 days. Items that are not requested to be returned to the Customer within 14 days will be discarded.

*Refunds will be issued back to the original form of payment.

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10-Day Digital Media Guarantee

In order to receive store credit; you must contact Customer Service within 10 days.

  • All refunds for Digital Media Files will only be issued as store credit.
  • The Customer Service Department has the right to reject any return for Digital Media Products.