Our Promise:

If you’re not satisfied with Dr. Mercola Premium Products, we're not satisfied. We want to help ensure your shopping experience is second to none.

How To Return:

STEP
1

Contact our friendly Customer Service Department to obtain a return authorization number: 877-985-2695 (U.S.) or 847-252-4355 (International)

STEP
2

Write the return authorization number on the box and on the original packing slip inside the box

STEP
3
Ship your return to:
Mercola Returns
3615 Exchange Ave
Aurora, IL 60504

Return Policy

Money Back Guarantee

(Except as set forth below with respect to Media, Clearance and certain Specialty Items):

MyMercola members have 90 days to return unexpired, consumable products and 30 days to return undamaged non-consumable products for a full refund (less shipping charges).

PremierPlus members have 1 year to return unexpired, consumable products and 90 days to return non-consumable products for a full refund (less shipping charges).

The customer is responsible for return shipping costs. Please allow 5 to 10 business days for all returns to process. (Check and money order customers, please allow up to 15 business days.)


Consumables MyMercola PremierPlus
  • Health
    • bamboo products
    • food/snacks**
    • household supplies
    • protein powder
    • personal care
    • sprouts
    • supplements
  • Pets
    • cat scratcher
    • pet treats
    • supplements
90-day money back guarantee 1 year money back guarantee
Non-consumables MyMercola PremierPlus
  • bedding
  • clothing
  • cookware/cutlery
  • earthing products
  • fitness gear**
  • gardening tools
  • household electronics
  • kitchen accessories
  • Muse Headband
  • personal air purifier
  • pet beds/cookbooks
  • sheets
  • towels
  • water filters/systems
30-day money back guarantee 90-day money back guarantee
Media MyMercola PremierPlus

Books, CDs, DVDs, downloads

All media purchases are final sale and may not be returned.

All media purchases are final sale and may not be returned.

**Except meats, seafood, Power Plates and saunas. Please see specialty items.
All clearance items, gift cards and media purchases are final sale and may not be returned.

Specialty Items (MyMercola and PremiumPlus):


Organic Mattresses Naturepedic

  • 90-Day Guarantee
    • Return within 90 days and receive a money back refund less shipping charges both ways

Power Plate

  • 30-Day Guarantee
    • Return within 30 days and receive a money back refund less shipping charges both ways. 20% restocking fee
    • Accessories must be unopened/unused deduction for shipping both ways

Sauna

  • 30-Day Guarantee
    • Return within 30 days and receive a money back refund less shipping charges both ways. 15% restocking fee

Garden Tower

  • 30-Day Guarantee
    • Return within 30 days unopened and receive a money back refund less shipping charges both ways
    • Return within 30 days opened and receive store credit less shipping charges both ways

Standing Desk

  • 30-Day Guarantee
    • Return within 30 days and receive a money back refund less shipping charges both ways. 15% restocking fee

Meats/Seafood/Sardines

  • 30-Day Guarantee
    • Return within 30 days and receive a money back refund less shipping charges

Blueberries

  • 30-Day Guarantee
    • Return within 30 days receive a money back refund less shipping charges

Lifetime Guarantee



Money Back Guarantee

Our intent is to make you happy. We stand by our Premium Products and strive to provide items that will help you live a healthier lifestyle. In support of this, Mercola offers a Lifetime Guarantee for consumable items.

Even if you return an item otherwise eligible to be returned (i.e. an unexpired, consumable product or an undamaged, non-consumable product) beyond the return deadline set forth in this Return Policy, we will provide you nonetheless with a store credit equal to the value of the item returned, less shipping and restocking costs. Lifetime for consumable products refers to its “best by” or expiration date of the item or the lifetime of the product.


Questions not answered above? Our courteous and helpful customer representatives are always ready to help. Call 877-985-2695 (U.S.) or 847-252-4355 (International).

Mercola reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.