Simply Spectacular Service touches every aspect of our company because we believe you deserve it.
These three simple words reflect much more than our motto and values.
They represent how much we respect and value your faith in us. To help facilitate that trust, we have set some lofty goals for ourselves at Mercola.com.
These beliefs permeate everything we do here – from spreading the word to you and helping affect the general well-being and health of the world, to establishing and maintaining high standards within our own products, to upholding strict customer service guidelines, ensuring you are nothing short of completely satisfied.
Giving back to the community is important to us because we believe that these efforts – locally and globally – will help us improve the health of the global community.
It is Dr. Mercola's mission to help others, so we regularly donate to non-profit campaigns that hold our same beliefs and are committed, as we are, to changing the current health paradigm.
We also sponsor fundraising events to support our partner organizations so they can further their mission to help you take control of your health.
Get a glimpse of how we're positively impacting the world.
Dr. Mercola refuses to put his name on any product, unless it has not only met, but also surpassed his expectations.
A number of third parties test our consumable products to ensure you're getting exactly what you pay for, and that those products contain high-quality components and ingredients.
Dr. Mercola only partners with manufacturers he believes are on the cutting edge of technology and go above and beyond good manufacturing processes.
He constantly strives to seek out the most innovative products.
For example, several of our products have an airless pump to both prevent the product from oxidizing (going bad) and to provide people who cannot swallow pills an alternative.
We're so sure that you'll love our products as much as we do that we offer a lifetime guarantee on all of our supplements, food, and beverages. If you're not completely satisfied with any of our supplements, just let us know and we'll refund your purchase (less shipping). It's that easy.
Great service means supporting your customers by alwaysreturning products with a smile.
When you trust Mercola.com for your nutritional supplements and food products—what you see is what you get. Every ingredient is spelled out exactly on the label.
To make sure you get the quality you expect, we scrutinize – and monitor – every step of the process - from the sourcing of ingredients to the harvesting and processing of individual components, to the packaging of the finished supplement.
Here are just a few of the ways we ensure your product is pure, safe, and top-quality.
We take pride in providing you with quality products that are pure, wholesome, and safe. And that doesn't include genetically engineered foods or ingredients.
You will never find any products on our site that contain genetically modified ingredients, or GMOs. That is our promise to you. At the same time, we choose to only partner with companies and manufacturers who share our commitment.
Discover why we're so passionateabout our non-GMO promise…
We think of you as our family. Your input is important to us. We strive to answer your questions the first time you contact us.
Every member of our Customer Service staff undergoes extensive training, so they not only possess the necessary product knowledge, but the ability to put themselves in your place and understand your unique situation.
Our Customer Service staff is available 7 days a week via phone, chat, and email. If you send us an email, you'll receive a response in less than 24 hours unless it's during one of our bigger promotions. However, even then, you'll receive a response in less than 72 hours.
We take pride in having served thousands of satisfied customers. But don't take our word for it.
See what people like you are saying.
Orders placed by 2 pm Central Standard Time (CST), Monday – Friday will ship the same day (except California). California orders are held until the next morning because it is actually quicker to ship them the following morning than the same night.
Domestic orders are delivered within an average of 2-3 days. View our map for both domestic and international shipping details. Don't forget to take advantage of our convenient, new Autoship Program and stock up on your favorite supplements at regular intervals!
Because we know how important your order is, we promise to optimize your shipping time.
We refuse to be undersold on our products. That's why we offer you our Low Price Guarantee.
We want to be your go-to, reliable source for Mercola brand products, not just because you trust us for supplying you with the highest quality products, but for providing you with the best value for your money.
If you find any Mercola branded product on the Internet for a lower price than what we offer on our site, we'll match that price.
You won't find a better price than ours...In fact we guarantee it!
You deserve to have peace of mind when you visit our site or choose to purchase a product. We don't want you to have to worry about your security.
That's one reason why we never sell your personal information to third parties and why you'll never see advertising from third parties on our site. Unless otherwise clearly stated, we are the only ones with access to your personal information.
Your sensitive information is encrypted and protected with the best encryption software in the industry. Proof of how diligent we are in protecting your information can be seen by our approval from TRUSTe. TRUSTe is a third party that ensures we are protecting your information exactly how we say we are.
We also perform McAfee scans on a daily basis to ensure that you don't encounter viruses or spam as a result of visiting our site.
Your trust means a lot to us. Here's how we work to keep your information safe.
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* These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication, or have a medical condition, consult your physician before using this product.
Disclaimer: The entire contents of this website are based upon the opinions of Dr. Mercola, unless otherwise noted. Individual articles are based upon the opinions of the respective author, who retains copyright as marked. The information on this website is not intended to replace a one-on-one relationship with a qualified health care professional and is not intended as medical advice. It is intended as a sharing of knowledge and information from the research and experience of Dr. Mercola and his community. Dr. Mercola encourages you to make your own health care decisions based upon your research and in partnership with a qualified health care professional.
If you want to use this article on your site please click here. This content may be copied in full, with copyright, contact, creation and information intact, without specific permission, when used only in a not-for-profit format. If any other use is desired, permission in writing from Dr. Mercola is required.
†The World's #1 Natural Health Website claim is based upon Alexa Natural Health Website rankings.