Do promotional offers apply to out of stock items?
No. Promotional offers are only available for the duration of the promotion and while supplies last.
Can I modify my order?
We are unable to modify or cancel an existing order at this time. Most orders you place with us at Mercola.com enter the shipping process very quickly (within minutes of order placement) so we can get your items to you as soon as possible.
Can I pay by check?
Can I order by phone?
When will I receive my order?
Typically, you can expect to receive your Mercola.com shipment within 3-6 business days. If you choose a faster shipping method, your order will be delivered within that specified timeframe. For more details visit our Shipping Policy Page.
What is the status of my order?
Answers vary, and generally depend on the order. Staffers monitor all purchases processed through Mercola.com and can give tracking numbers if they are available. The day your order is shipped, you will receive notification via e-mail.
What if I don't receive my order?
E-mail us your shipping information and your order number, and we'll contact you after we've checked with our mail providers and suppliers to find out the cause of the delay. To contact us, click here.
What if I received the wrong item?
All orders are verified in our system prior to shipping, but occasionally mistakes do happen. If your order is incorrect in any way, please contact us, and we'll take it from there. To contact us, click here.
Can I return any items I purchased?
What is my password?
A password will be assigned the first time you make a purchase at Mercola.com. If you forget it, e-mail us and we'll forward your password to you. To contact us, click here.
What happens if my password doesn't work?
When will I receive my Electronic Gift Card?
Please allow 24-48 hours for Mercola.com Electronic Gift Card processing after placing an order online.
Premier Buyer FAQ
How do I become a PremierPlus Member?
To become a PremierPlus Member, you must order at least $1,000 worth of products within a 365-day period.
What are the benefits?
PremierPlus Members receive 10% off every order, free shipping (within the U.S. and Canada), extended return periods, access to our top Customer Service Representatives, and exclusive access to special offers and promotions. They also receive double the Healthy Rewards points on their purchases, with 3 times as long to spend their Healthy Rewards coupons.
What's your wholesale ordering policy?
We sell wholesale only to verified health businesses and practitioners. You must supply a valid Business ID (EIN) or Social Security Number (or whatever identification your country provides), as well as your full business name and address. All Illinois and Florida customers are required to fill out a reseller certificate registration form and provide a resellers number for tax purposes.
How are orders taken?
You may order via phone, email, or online.
What are the accepted modes of payment?
We accept Master Card, Visa, American Express, Discover, checks, and Money Orders. If paying by credit card, you will be required to supply the 3- or 4- digit security code. When paying by check or money order, your order will be shipped once your payment clears our bank. In some cases this can take as long as 14 business days.
How is Shipping handled?
All United States orders are shipped by UPS Ground unless faster shipping is requested.
All P.O. box addresses will be shipped by USPS.
Most international orders are shipped by DHL. Mercola.com is not responsible for delayed time due to customs or customs fees and charges.
Please contact your local postal office or Customs Office regarding their regulations BEFORE an order is placed. We are a United States company and all orders are shipped from the USA. Any orders returned to Mercola.com will be refunded minus the shipping and handling fees as well as any other fees associated with the return.
Wholesale orders are subject to the same shipping policies as other orders. See Mercola.com shipping policies here.
Orders with weight restrictions will need to be called in. A prompt will appear when ordering online to notify you.
Orders being shipped to Canada are duty free. For Canadian orders, you will pay your Customs fees and province taxes during the checkout process. You'll know exactly how much it will cost before you complete the checkout process.
The province taxes for Canada are as follows:
Alberta – 5%
British Columbia – 12%
Saskatchewan – 10%
Manitoba – 13%
Ontario – 13%
Quebec – 14.975%
Newfoundland and Labrador – 13%
Nova Scotia – 15%
New Brunswick – 13%
Prince Edward Island – 14%
Northwest Territories – 5%
Nunaut – 5%
Yukon – 5%
Do you accept returns and refunds?
In most cases, wholesale items are not refundable except for manufacturer's defect. Wholesalers should have their own return policy. Mercola.com is not responsible for the wholesale customer's returns for any reason other than manufacturer's defect. Do not have customers contact Mercola.com directly. In some cases, Mercola.com will accept returns within 30 days from the wholesaler.
Call our Wholesale Department at (847) 252-4353 for all wholesale return inquiries. Merchandise must be unopened and in saleable condition. The wholesaler is responsible for shipping and handling fees of original purchase if not defective as well as return shipping. Items returned for any reason other than Mercola.com's error or manufacturer's defect will be charged a 20% restocking fee.
In cases of damage or manufacturer's defect to the product, please send photos to firstname.lastname@example.org for review. Do not return any damaged or defective item without return instructions or authorization. Mercola.com will inspect the photos and handle returns and refunds accordingly.
Do you drop ship?
We do not drop ship at this time.
Are we allowed to sell on Amazon or other third party websites?
No, we have one authorized seller on Amazon called Advantage Nutrition. All other sites used to sell product are strictly prohibited.
Individual Product FAQ's
What kind of products would you recommend for a person with my condition?
Unfortunately, due to time constraints, Dr. Mercola cannot answer individual health questions. However, there are two highly recommended resources in place to help you answer your questions:
Mercola.com, with more than 60,000 pages of free health information! If you want to learn more about our products and how you can use them to their best effect, follow this link to our home page. In the top right hand corner of the page, type in any health condition into our Google-powered search engine and it will take you to a list of relevant articles you can review quickly and easily from your desktop!
Dr. Mercola's Take Control of Your Health! This is the key book by Dr. Joseph Mercola that presents his entire dietary health program, focused on dramatically improving your immune system to overcome all types of diseases and health conditions. If you have a mild to serious health condition, this book - which comes with a lifetime guarantee or your money back – is an invaluable resource.
Can I expedite the shipping of my order?
Depending on the items and location, we use DHL, USPS, or UPS on all online orders. You will be prompted to select a shipping speed during the ordering process.
If I order by 2pm CST, will my order be shipped the same day?
If you place your order by 2pm CST, Monday through Friday, your order will ship the same day (excluding holidays). This applies to US orders only.
If an order is placed on hold for any reason, you will be notified within 24 hours. Orders will remain on hold until confirmation of all pending details is received.
This does not apply to Autoship orders, orders paid for by check or echeck.
Specially shipped items are shipped separately from the rest of your order. They include: Seafood, Meat, Fruit, Tanning Beds, Power Plates, Garden Towers, Tanning Units, Vitality Saunas, Organic Mattresses, Wool Mattresses, Comforters, Water Filtration Systems, Testing Kits, and Some Books and Media.
Are any products restricted from being shipped to my country?
Click on this link to find out.
Other questions about shipping?
Still Need Help?
If you're unable to find the answers you need, please don't hesitate - Contact Us!